---
title: "Services Management - CRM Services"
canonical: "https://wiki.soft1.eu/space/SS5EN/189275178/Services%20Management%20-%20CRM%20Services"
format: markdown
---
**SOFT1 CRM Services** is an outstanding tool for companies that manage Service Level Agreements<span style="color: #000000"> (</span><span style="color: #000000">**SLAs**</span><span style="color: #000000">), concerning the Contracts they conclude with their Customers. </span><span style="color: #333300">Through </span><span style="color: #333300">**SOFT1 CRM Services **</span><span style="color: #333300">you can submit and manage </span><span style="color: #000000">**Service tickets **</span><span style="color: #000000">(support requests) per category, priority, etc. and</span><span style="color: #333300"> monitor their status, in order to provide high-quality services and support to your Customers. </span>

It also includes:

- measurement of resolution time based on SLA,
- statistics display,
- monitoring of customer installations (hardware, software, machinery),
- contract management (commercial, leasing, factoring, etc.), and
- recording of machine and service measurements (printers, photocopiers, etc.).

<span style="color: #333300">See below how to create and manage in SOFT1 ERP:</span>

- <span style="color: #333300">[Installations](https://wiki.soft1.eu/space/SS5EN/189268762/Installations)</span><span style="color: #333300"> </span>
- <span style="color: #333300">[Contracts ](https://wiki.soft1.eu/space/SS5EN/189268760/Contracts)</span><span style="color: #333300">(as well as </span>Measurements of machines or services (e.g. printers, vending machines, etc.)
- [SLAs & Service Tickets](https://wiki.soft1.eu/space/SS5EN/189269019/SLAs+%26+Service+Tickets)

> Macro (refined-child-pages)