---
title: "Cannot Send email"
canonical: "https://wiki.soft1.eu/space/SKEN/643079187/Cannot%20Send%20email"
format: markdown
---
🌱 It is displayed upon creating a Doc.

1. For the company you are working with* (Parameters menu → Companies):*
  - Make sure that the myCustomer service is activated *(General data tab → Special data).*
  - Make sure the* E-mail *field is filled in* (General data tab → Contact area)*. If not, enter the e-mail from which notifications are sent to customers when a Doc is created.

2. For the Customer data in the Doc:
  - Check if the myCustomer service is activated* (General data tab → Transaction data).*
  - Make sure that the *Accounting Dept e-Mail* field is filled in *(Accounting tab → Identification).*

 3. Save the Doc.

💠 **Related Articles**: [SOFTONE myCustomer](https://wiki.soft1.eu/space/EME/187072526/SOFTONE+myCustomer)


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